Learn how Stamped bills customers for Reviews, Loyalty, and Full Suite. Stamped’s usage-based billing model launches on June 1, 2024.
Key Notes
- If you are billed through Shopify, your Stamped invoices, billing dates, and plan renewal dates can be found in your Shopify Dashboard.
- Visit Shopify’s guide to learn more
- Order top-ups are not available on our free plan; please visit our guide linked here to upgrade to a paid plan
In This Guide
- How Stamped’s Billing Works
- Billing for Stamped Reviews
- Review Top Up Limits
- Billing for Stamped Loyalty
- Billing for Stamped Full Suite
- When Does Overage Billing Occur?
- Checking Your Plan
- Viewing & Updating your Billing Information
- Failed Payments
- FAQs
How Stamped’s Billing Works
All Stamped plans are billed on a monthly or annual basis, which starts the day you begin a paid plan. There are 3 plans available:
- Reviews
- Loyalty
- Full Suite (Reviews and Loyalty combined)
See a full breakdown of Stamped pricing and plans here.
Billing for Stamped Reviews
Any order earned through your online store counts towards your order limit, regardless of whether a review request was sent. All orders are based on the date + time an order was placed by the customer, not when a review request was sent. Once you reach your plan limits for Reviews, you won't be able to send additional reviews until you upgrade, purchase a top-up limit, or until the next calendar month. If you opt not to upgrade:
- Review requests will stop sending and be placed in a backlog or “queue”
- If that queue exceeds your total order limit, your reviews will be archived to make room for new review requests.
- If that queue does not exceed your total order limit, at the start of the next calendar month your review requests will be sent out from oldest to newest.
If you hit your order limit, you have the option to purchase a top-up limit to increase your order limit for the current calendar month, or you can choose to upgrade your plan.
Review Top Up Limits
To help you stay in control when it comes to your Stamped fees, we have implemented the ability to set a Top Up Limit, which is the maximum amount you are comfortable paying to go over your limit for that month.
Starting June 1, 2024, Stamped Reviews customers can extend their review requests beyond their plan’s order limit with the introduction of Top Up Limit. Top ups involve one-time charges calculated as the TopUp Price per Order multiplied by the number of orders exceeding the plan limit. This option is beneficial for stores facing irregular, high order volumes, eliminating the need to upgrade the plan for future months, such as during seasonal sales or promotional periods.
For example, a Stamped Reviews merchant on our Business plan may sell Christmas decorations and do the majority of their sales in December. To prepare for an influx in orders, this merchant could choose to set a top up limit of $150. When you factor in the top up price per order of $0.14, this top up limit would allow them to go over their plan’s typical order limit by 1,071 orders or a monthly total of 2,571 orders
You’ll only pay for the additional orders you use, and the additional charges will be billed at the start of the next month. Note: order top-ups are not available on our free plan.
To Up Limit Fees
| Plan | Order Limit | Price Per Order | Top Up Per Order Price | Plan Price |
|---|---|---|---|---|
| Basic | 200 | $0.12 | $0.16 | $23 |
| Premium | 500 | $0.12 | $0.16 | $59 |
| Business | 1500 | $0.10 | $0.14 | $149 |
| Professional | 3500 | $0.09 | $0.13 | $299 |
| Enterprise | 5000 | $0.07 | $0.11 | $349 |
| Enterprise | 10000 | $0.05 | $0.09 | $549 |
| Enterprise | 15000 | $0.05 | $0.09 | $749 |
| Enterprise | 20000 | $0.04 | $0.08 | $899 |
How to purchase a reviews top-up limit:
To enable a Reviews Top Up Limit, do the following:
- Log into Stamped Reviews
- Go to Settings > Account
- Under Order Top Up Limit, select Defined or Unlimited
- If Defined, specify the amount of additional reviews
- Click Set Top Up Limit
- Once topped up, reviews are automatically processed in a “last in, first out” sequence
Billing for Stamped Loyalty
Starting June 1, 2024, Stamped is introducing overage fees for Stamped Loyalty plans. These plans are billed based on monthly orders, with each tier offering a set number of orders. Your monthly orders are determined by the total number of orders placed for your shop each month. If you exceed your allotted order count, you will be automatically billed at a rate per order corresponding to your plan.
All Stamped Loyalty plans have defined order limits. Your account will function normally for every order you receive leading up to and once you’ve reached your plan’s order limit. If you end up receiving more orders than what is allowed with your plan, Stamped offers two options to prevent any disruption to your customers and keep your loyalty program earning you money:
- Option 1 - Upgrade: You can easily upgrade your plan to keep your loyalty program running and your review requests sending (recommended if you expect to be at your order limit again in the future).
- Option 2 - Overages: You can continue with your current plan and choose to pay a one-time overage fee for the additional orders you receive. This is a great option if you don’t anticipate this order volume will continue and want to make sure your customers can continue to use your loyalty program for the rest of the month and beyond.
An overage fee is an additional amount billed monthly proportional to the number of orders received beyond the base plan limit.
Please note that, unlike Stamped Reviews, there are no top-up limits or backlog options for Stamped Loyalty or Full Suite plans. This ensures the uninterrupted operation of your Loyalty program.
Loyalty Overages Fees
| Plan | Order Limit | Price Per Order | Overage per order price | Plan Price |
|---|---|---|---|---|
| Premium | 500 | $0.12 | $0.20 | $59 |
| Business | 1,500 | $0.12 | $0.20 | $179 |
| Professional | 3,500 | $0.14 | $0.22 | $479 |
| Enterprise | 5,000 | $0.13 | $0.21 | $629 |
| Enterprise | 10,000 | $0.08 | $0.16 | $849 |
| Enterprise | 15,000 | $0.06 | $0.14 | $999 |
| Enterprise | 20,000 | $0.06 | $0.14 | $1,199 |
As an example of overage fees, typically, if you're utilizing less than 85% of the next tier up, it's more cost-efficient to incur the usage fee. However, once your usage exceeds 85% of the next tier, it becomes more cost-effective to upgrade to the next plan.
For example, if a merchant on Loyalty Business exceeded their orders by 500, their overage fee would be $100 (500 orders x Overage per order price of $0.20).
Note: For all Loyalty and Full Suite customers, order limits encompass the total orders of the store, not solely orders associated with loyalty customers.
Billing for Stamped Full Suite (Reviews & Loyalty)
Stamped Full Suite plans are billed based on monthly orders, with each plan offering a set number of orders per pricing tier. Your monthly orders are determined by the total number of orders placed for your shop each month. If you exceed your allotted order count, you will be automatically billed at a rate per order that corresponds to your plan. Billing occurs at the start of the next month.
Stamped Full Suite customers have two options when they reach their plan’s order limit:
- Overages: Each loyalty-only plan has been assigned an “overage price per order”, which is used to calculate the overage fee for that time period. Merchants who do not wish to upgrade their plan will incur the one-time overage fee, billed to them on the 8th of the following month.
- Upgrade: If you are consistently hitting your order limit, we recommend upgrading your plan to the next tier so your monthly orders match your growth.
As an example of usage fees, typically, if you're utilizing less than 85% of the next tier up, it's more cost-efficient to incur the usage fee. However, once your usage exceeds 85% of the next tier, it becomes more cost-effective to upgrade to the next plan.
For all Full Suite customers, order limits encompass the total orders of the store, not solely orders associated with loyalty customers.
Please note that, unlike Stamped Reviews, there are no top-up limits or backlog options for Stamped Loyalty or Full Suite plans. This ensures the uninterrupted operation of your Loyalty program.
Full Suite Overage Fees
| Plan | Order Limit | Price Per Order | Overage per order price | Plan Price |
|---|---|---|---|---|
| Business | 1,500 | $0.19 | $0.20 | $279 |
| Professional | 3,500 | $0.19 | $0.22 | $659 |
| Enterprise | 5,000 | $0.17 | $0.21 | $849 |
| Enterprise | 10,000 | $0.12 | $0.16 | $1,199 |
| Enterprise | 15,000 | $0.09 | $0.14 | $1,399 |
| Enterprise | 20,000 | $0.08 | $0.14 | $1,599 |
As an example of overage fees, typically, if you're utilizing less than 85% of the next tier up, it's more cost-efficient to incur the usage fee. However, once your usage exceeds 85% of the next tier, it becomes more cost-effective to upgrade to the next plan.
For example, if a merchant on Full Suite Business exceeded their orders by 500, their overage fee would be $100 (500 orders x Overage per order price of $0.20).
Note: For all Loyalty and Full Suite customers, order limits encompass the total orders of the store, not solely orders associated with loyalty customers.
When Does Overage Billing Happen?
Your Stamped monthly or annual bill occurs on your contract date. For example, if you started your paid plan with Stamped on the 21st of the month, you will be consecutively billed monthly on the 21st.
Your overage or usage-based billing fees occur based on the calendar month, not your contract month. All overages are billed on the 8th of the month. If you exceed your plan total and incur an overage fee, you will be billed in a separate bill on the 8th of the month.
If you are billed directly through Shopify, your overage fees will be added to your next bill from Shopify.
Checking Your Plan
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In the Stamped dashboard, click on Settings, and under the Accounts tab, click on Plans
Dashboard link: https://go.stamped.io/v3/#/settings/pricing -
Here you can see which plan you are currently enrolled in and confirm your order limits:
https://stampedsupport.stamped.io/hc/article_attachments/17584415156507
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If you'd like to change your plan, please follow our guide linked here.
Viewing & Updating your Billing Information
If you are billed through Shopify, your Stamped invoices, billing dates, and plan renewal dates can be found in your Shopify dashboard. Visit Shopify's guide to learn more.
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In the Stamped dashboard, go to Settings - Accounts - Billing
Dashboard link: https://go.stamped.io/v3/#/settings/billing -
On this page, your current billing information is displayed. You can update your payment method by clicking Change Billing Info:
https://stampedsupport.stamped.io/hc/article_attachments/17584390929691
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Below your billing information, you can see a summary of each invoice on your account. To download a PDF version of an invoice or receipt, click on the PDF Invoice icon. Visit our guide on downloading invoices to learn more.
Failed Payments
If you are not billed through Shopify and have missed a recent payment on your Stamped account, you may see a banner in your Stamped dashboard that looks like the below image, or you may receive an automated email from our Billing team with instructions to follow.
If you see the banner in your Stamped dashboard, simply click on the Update My Payment Method button to change your payment information and process your payment.
https://stampedsupport.stamped.io/hc/article_attachments/18752516592283
FAQs
When do billing plans renew?
Your Stamped monthly or annual bill occurs on your contract date. For example, if you started your paid plan with Stamped on the 21st of the month, you will be consecutively billed monthly on the 21st.
What is an order?
Any order earned by a merchant through their online store for that time period. An order still counts, regardless of whether a review request was sent or if loyalty points were used. All orders are based on the date + time an order was placed by the customer, not when a review request was sent.
What is my base plan?
The total cost of your plan, as agreed upon in your contract, billed according to your contract schedule.
What is an order limit?
The maximum number of monthly orders, as outlined in your plan tier. An order still counts towards this limit, regardless of whether a review request was sent or if loyalty points were used. For example, the Business Plan monthly order limit is 1,500 orders.
What are overage fees?
The term refers to the concept of earning more orders than what the current plan tier allows for. For example, if the Full Suite Business Plan allows for 1,500 orders and the merchant earns 1,800 orders for that month, they would have an overage of 300 orders.
What is Stamped’s price per order?
The standard equation of dividing the subscription price by the number of orders allowed in that plan. For example, the monthly Full Suite Business Plan costs $279/month and gives the merchant 1,500 orders, making their ‘Price per Order’ $0.19.
What is Stamped’s overage price per order?
The updated price per order for those orders earned above the plan’s specified order limit. This pricing model is fixed and explained in the Loyalty and Full Suite tables above. For example, the monthly Full Suite Business Plan’s typical price per order is $0.19 but the overage price per order increases to $0.20 per order.
What are overage fees?
An additional amount that is billed monthly which is proportional to the number of orders received beyond the base plan limit. This is a calculation of the number of orders over the plan limit, multiplied by the overage price per order for that plan. For example, if a monthly Full Suite Business merchant generates 1,800 orders in a given month, the overage fee for that period would be the additional 300 orders earned above the plan limit x the new overage price per order of $0.20 = $60.00. These fees will be charged on the 8th of the following month UNLESS the merchant upgrades their plan before then.
What is a review backlog?
Orders that are waiting to be processed for review requests until more room is available in the Merchant’s account, either by purchasing a top-up limit or upgrading their plan. Once the merchant is no longer at their plan’s order limit, they’ll be able to send the review requests in their backlog as well as any new review requests for orders earned in that refreshed billing cycle, until they reach their limit for the new month.
What is a backlog Limit?
A “Backlog Limit” is equal to your plan’s order limit. Any review requests beyond that Backlog Limit will be automatically archived. For example, if you are using Stamped Reviews Business, you have an order limit of 1,500 orders. Your review requests will start queuing in the backlog starting with their 1,501 order. Your backlog will be able to hold an additional 1,500 reviews, meaning it stores their 1,501 - 3,000 orders. Once your store has filled the backlog limit, Stamped will archive any review requests beyond 3,000. This will allow your store to catch up when their billing cycle refreshes and prevent having requests queued for multiple months in a row.
Subscription Charge
Recurring charges for platform access, which are billed to the merchant according to their billing terms and plan tier.
One Time Fee
The overage charges will be one-time, single-charge fees applied to the merchant’s account when they exceed their order limit. If the merchant exceeds their order limit multiple times, they will be charged for each overage individually, according to their usage.
Subscription Billing Cycle
The subscription billing cycle refers to cadence by which we charge for platform access according to the merchant’s selected plan and billing term. For monthly subscriptions, merchants will be billed every 30 days, beginning on the day the merchant first pays for their subscription. Annual subscriptions will be billed either annually on the date they initially subscribed or according to their customized billing terms. For example, if a merchant signs up for the monthly full suite business plan on May 12th, they’ll be billed $279 on the 12th of every month. If an annual full-suite business merchant pays for their plan beginning on January 18th, they’ll be charged on January 18th every year.
Please contact Stamped support (support@stamped.io) with any questions.
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