Offering your customers incentives through coupons can encourage your customers to write and share their reviews. Also giving them a reason to return back to your store to redeem the coupon on their next purchase. Rewarding customers with coupons is a great way to upsell your products to your customers, and increase revenue and customer acquisition.
Note: The coupon codes will only be distributed to verified reviews, and there's a limit of one coupon per order.
The coupon code will be sent out 10 minutes after the review has been submitted.
In This Guide
Enabling The Coupon Feature
To enable Coupons, simply head to the Rewards Settings page:
Settings - Coupons
Click on the respective coupon type to enable it in the settings. There are 4 possible actions in which you can reward coupons for your customers:
- Write a review
- Write a review & upload photos
- Write a review & upload a video
- Write & share a review
Enable all of the above to send a coupon (e.g. 10%) when the customers write a review only, or, a different coupon (e.g. 15%) when they write AND share
Creating the Coupon Code
Please note that coupon codes must be generated and managed on the relevant e-commerce admin page.
Stamped only helps to automate the process of sending coupon codes when customers contribute to your UGCs.
For the "Coupon Type" field, you can select Fixed or Dynamic.
- Fixed Coupon code
One fixed coupon code will be sent to all the customers, so all customers will receive the same coupon code.
Here is the guide to creating fixed coupon codes for each platform:
- Dynamic Coupon Code
Multiple coupon codes are imported into the app, so each customer would receive different codes.
Here's how the dynamic coupon code works:
1. List of different coupon codes is created in the e-commerce platform.
We recommend using a Bulk Discount Code Generator App to help generate random coupon codes in your e-commerce dashboard.
2. The coupon codes that are created in the e-commerce platform are imported to Stamped Dashboard in the form of a CSV file.
3. After UGC submission, each customer would receive emails containing one of the coupon codes in the file.
4. Remaining coupon code would be displayed on Stamped Dashboard below:
Here is a guide to creating dynamic coupon codes for each platform:
You can utilize a code generator app like Bulk Discount Code Generator.
You can see the guide to creating a Discount set here: Creating A Discount Set by Seguno
You can manually create a set of discount codes in the Dashboard by following the guide here or use a generator app such as BigCommerce Coupon Buster
You can create a set of discount codes in the Dashboard by following the guide here or use a generator app such as Coupon Generator for WooCommerce.
Magento provides the ability to generate a batch of coupons. The guide can be found in the following article: Magento 2 Generate A Batch of Coupons
Once you've created the discount coupons, download the following CSV file and insert the coupon codes. Import the CSV into the Coupons page by clicking on the "Import coupons" cloud button for the relevant action within Coupon - General:
Note: there's a limit of maximum 5000 coupon codes to import
Customizing The Review Email/Thank You Page
Once you've enabled the Coupon feature, it's recommended to include a message in the review request email to indicate that a coupon code will be emailed once the customer has submitted a review e.g.:
Or the "Thank You" page to inform the customer that a different coupon will be sent to them if they choose to share their review in Social Media:
You can also set the URL of the "Start Shopping" button to determine where customers will be redirected to, after clicking on the CTA button on the email: