Have retail store customers or orders placed outside of the eCommerce platform that you also want to send review requests to?
*Note: If you have orders placed prior to the installation of our app and like to send review emails to your past customers, you can simply Import History Order
** This feature is available on any paid plans.
In This Guide
Importing The Review Requests
1. Download CSV File (Need an example to refer? Click here)
2. Fill in the customer's and order details
3. Import the CSV File to our app
Import Template Guideline
The table below describes the headers of the CSV file (the top row) and the types of information that belong in each column:
| Header Name | Review Request Information |
| email (required) |
The customer's email address |
| firstName (required) |
The customer's first name |
| lastName (optional) |
The customer's last name |
| location (optional) | City or Country |
| orderNumber (required) | An identifier number for the customer's order *Note: Has to be unique for each order |
| orderId (required) | An identifier number for record *Note: Has to be unique for each order |
| orderDate (optional) | The date of purchase Format: YYYY-MM-DD |
| productId (optional) | A system-generated product identifier, not SKU. Here's a guide for finding the Product ID in your e-commerce platform. |
| productTitle (optional) | Name of the product in your store |
| productImageUrl (optional) | The web address of the product image. Here's how you can get the URL of the Product Image 1. Right-click on the product image 2. Copy the Image Address An example of the Product Image Url: https://cdn.shopify.com/s/files/1/0638/7747/products/ mug_original_black_real_grande_08f168d9-c69f-4a74-ab49-cff3af6a8de3.png?v=1475639650 |
| productUrl (optional) | The web address of the product page |
| phoneNumber (optional) | The phone number of the customer is required if you are intending to send the review request through SMS. Kindly take note that the country code will have to be included in the phone number (eg. +112345678) |
