You can now create another option to collect reviews easily from customers, through Stamped's integration with Facebook Messenger! For installation instructions, please visit the app page of our dashboard: https://go.stamped.io/v3/#/settings/apps/facebook-messenger
*Only available in the Business plan and above.
In This Guide
How It Works
Once the feature is activated, customers will have an option to receive the review survey via Facebook Messenger upon checkout
The survey will be sent out at the same time as your review emails, here's an example:
Try it out today and see the difference it makes to your store's conversion rate.
Additional Setup Required (Except Shopify)
Once the integration is set up, there's a set of tracking codes that needs to be installed on the checkout page for the FB messenger integration to work ( this is not required for Shopify stores):
<script>
(function e(){var e=document.createElement("script");e.type="text/javascript",e.async=true,e.onload=myInit,e.src="//cdn-stamped-io.azureedge.net/files/widget.min.js";var t=document.getElementsByTagName("script")[0];t.parentNode.insertBefore(e,t)})();
function myInit(){
StampedFn.init({
apiKey: '#PUBLIC_API_KEY##', // REPLACE INCLUDING # (hash)
storeUrl: '##STORE_URL##' // REPLACE INCLUDING # (hash), HTTP AND :// NOT REQUIRED
});
StampedFn.loadSurveyOptin({
orderId: ##ORDER_ID##, // REPLACE WITH ORDER ID
customerEmail: '##ORDER_EMAIL##' // REPLACE WITH ORDER EMAIL
});
}
</script>
For Bigcommerce, this set of codes will have to be installed under Advanced Settings > Web Analytics > Affiliate conversion tracking