Loyalty & Rewards: Exclude Customers' Emails from Loyalty & Rewards Program

  • Updated

You can easily exclude customers from your loyalty program by adding email addresses and/or domain names to your suppression list. This will exclude customers from viewing your loyalty launcher or receiving any points or emails from Stamped. Follow this guide to learn more!


Key Notes

The below guide provides instructions for both our Loyalty Classic and Loyalty 2.0 experience. We are migrating customers to Loyalty 2.0 throughout the coming months. If you're unsure which version you are on now, please first navigate here.


In This Guide


Adding Emails To The Suppression List

Loyalty Classic

  • Go to Settings - Exclusions
  • Under "Suppressions", add the email addresses and/or domain names you would like to exclude from your loyalty program
    • If adding domain names, do not include the '@' symbol (eg. gmail.com)
  • Click Save to save your settings

    Supression_List.png

Loyalty 2.0

  • Go to Earnings Points and scroll down to the Customer Exclusions section
  • Under Suppressions, add the email addresses and/or domain names you would like to exclude from your loyalty program
    • If adding domain names, do not include the '@' symbol (eg. gmail.com)

      LR

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