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Troubleshooting: Rewards launcher

  • Updated

Here are some of the common troubleshooting steps to follow if you are seeing issues with your Loyalty & Rewards launcher not loading in your store. If you are facing a problem not listed in the document, please email us at  support@stamped.io

 

The below guide provides instructions for both our Loyalty Classic and Loyalty 2.0 experience. We are migrating customers to Loyalty 2.0 throughout the coming months. If you're unsure which version you are on now, please first navigate here.


In This Guide

Loyalty Classic

Loyalty 2.0


Loyalty Classic

Main Stamped Script 

Ensure that the main Stamped script is installed in your theme files, as this can prevent the launcher from appearing.

    1. Login to your Shopify admin
    2. On the left, click Online Store and then click Themes

      Shopif_install1_-_Copy.png

    3. In the Current theme block, click Actions and then click Edit code

      Shopif_install2_-_Copy.png

    4. Look for theme.liquid on the left

      Shopif_install3.png

    5. Copy the following code and paste it just before the closing </body> tag (don't forget to click Save!)
      Note: You must replace "YOUR_PUBLIC-API-KEY" with your actual API key
      found here: https://go.stamped.io/#/settings/api
<!-- Stamped -->
<script 
async
type="text/javascript"
data-api-key="YOUR_PUBLIC-API-KEY"
id="stamped-script-widget"
src="https://cdn1.stamped.io/files/widget.min.js">
</script> <!-- End Stamped -->

Loyalty 2.0

Main Stamped Script 

Ensure that the main Stamped script is installed in your theme files, as this can prevent the launcher from appearing.

    1. Login to your Shopify admin
    2. On the left, click Online Store and then click Themes

      Shopif_install1_-_Copy.png

    3. In the Current theme block, click Actions and then click Edit code

      Shopif_install2_-_Copy.png

    4. Look for theme.liquid on the left

      Shopif_install3.png

    5. Copy the following code and paste it just before the closing </body> tag (don't forget to click Save!)
      Note: You must replace "YOUR_PUBLIC-API-KEY" with your actual API key
      found here: https://go.stamped.io/#/settings/api
<!-- Stamped -->
<script 
async
type="text/javascript"
data-api-key="YOUR_PUBLIC-API-KEY"
id="stamped-script-widget"
src="https://cdn1.stamped.io/files/widget.min.js">
</script> <!-- End Stamped -->

Launcher not installed

  • Check if the launcher has been installed already. You can go through the installation and onboarding process under Display > Launcher > Settings > Installation:  https://go.stamped.io/v3/#/settings/widgets/launcher/
    LR
  • If your store is running on a custom-built or unsupported E-commerce platform, please follow this guide to install it.
  • If you're on Shopify 2.0, you can enable the launcher in the Shopify Theme customizer.
    TSreward2.png

The Points or Referrals programs are disabled

 

LR

LR


Launcher Visibility setting 

 

Launcher visibility can be set to only show on desktop or be hidden on all devices in the placement section under the settings here - https://go.stamped.io/v3/#/settings/widgets/launcher

LR

  • If the launcher is not showing up on mobile devices, check the settings if it is set to Desktop only
  • If the launcher is not showing up at all on any devices, check and make sure it's not set to Hide on all device

NOTE: Also check with your developer if the launcher was customized to open via a link, button, or on a specific page only in your store before making any of the changes above.

 

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